Returns & Exchanges

Requests for refunds or exchanges must be made within 30 days of the ship date. Items for return or exchange must be returned unused, in the condition in which it arrived in its original packaging.

Refunds will be issued, excluding delivery charges, in the original form of payment. Please note that personalised items that are specially made or ordered cannot be cancelled or refunded.

If items are damaged in transit, we will work with you to replace or refund as applicable. For returns due to defects or errors by Durrant & Dove, we will replace or refund in full including taxes and delivery charges.

Please be aware that all our porcelain is upcycled and unique and it is unlikely we can replace with an exact replica. If the original payment method is unavailable, a gift card will be issued.

We reserve the right to refuse a refund on non-faulty items not in fully resalable condition. If you refuse delivery, the return cost will be deducted as a restocking fee.

Please allow 14 working days for your return to be processed. Replacements can only be sent to the original delivery address. Until the item is returned it remains your responsibility.